Ello, I'm Chris,
Head of Experience Design at Nexer.
I oversee a dedicated team of researchers, social scientists, service designers, interaction designers, and content designers to ensure that Nexer's projects are user-focused throughout their entire life-cycle.
With 20 years of experience, I am a highly adept strategist, user researcher, service designer, and interaction designer, with a strong technical understanding and management skills. I have helped start-ups, FTSE100 companies, and global multinationals, develop their internal UX capabilities to ensure their products and services are inclusive, usable, and deliver tangible value for their business, and most importantly, for the people who use them every day.
Clients include: Nest, AstraZeneca, Department for Education, MinPension.se, BBC, Citizens Advice, Booking.com, First Home Coach, Mind, IHG, Ithlete, NHS Digital, Royal London
Skills and competencies
UX leadership, Design strategy, Service development, Product development, Lean and Agile methodologies, Accessibility and inclusion
User research, Interaction design, Rapid prototyping, User flows and customer journey mapping, Cross-platform experience design, Mobile app UX & design
Talks and presentations
I’ve spoken at various conferences and events around the world. A few personal highlights have been:
QCon San Francisco,
UX and Agile Cambridge,
Houses of Parliament Digital,
Service Design in Gov
Get in touch
If you’re interested in having a chat about me speaking at your event, please get in touch at [email protected].